Depending on the nature of your query please choose one of the following options:
If you discover any potential manufacturing faults in your KATUSHA product which you purchased from our website, please see our warranty procedure below:
KATUSHA products purchased from www.KATUSHA-Sports.com or an authorized retail partner are fully warranted to the original owner against defects in materials and workmanship for a period of two years from the date of purchase.
If you purchased your KATUSHA product from an authorised retail partner, your contract is with them and you will have to get in touch with the retailer to start the warranty procedure.
If you purchased your products on our website, please email us here to start the warranty process, and await instructions on how to proceed with your claim.
In order for us to efficiently deal with your claim please include in your email:
- First Name:
- Last Name:
- Order Number:
- Product(s) Description:
- Description of the Fault:
After inspection, KATUSHA, at its own discretion, will exchange or refund the faulty product. This warranty applies solely to the original owner of the product and is not transferable. This warranty does not include product failures resulting from normal wear and tear, accidents, improper care or misuse.
Any modification of KATUSHA products will automatically void the warranty. Katusha shall not cover the cost of returning the product back to us, but we shall send the replacement at our own cost.
RETURNS OF NEW PRODUCTS
If you wish to exchange or you have changed your mind about your purchase, please refer to our Returns Procedure
Queries about sizing, product care, availability or similar product related topics.
Please email us at contact@KATUSHA-Sports.com.