katusha performance road cycling clothing - returns

KATUSHA Returns

We make no compromise. Neither should you. If you are not completely satisfied with your purchase, our return and refund policy is simple. You will be refunded or exchanged against an identical item, if you return it within 90 days from the date of purchase.

Depending on how you purchased your KATUSHA products, please choose the appropriate returns procedure from the options below.

 

Products Purchased via www.KATUSHA-Sports.com

If you purchased your KATUSHA products from our website, you can return them within 30 days from the date of purchase. It is mandatory to follow our returns procedure which depends on the country you wish to return your order from. You can check whether your country qualifies for our Free Returns Here .

FREE RETURNS PROCEDURE

Please click more details below and carefully follow the step-by-step instructions.

 

1) To start your returns process log in to your KATUSHA Account or, if you have used our Guest Checkout, submit your return Here Orders within 90 days from date of purchase will have a return option active.

Please keep in mind that we will only accept products in NEW and UNUSED condition, in original packaging. For all warranty enquiries email contact@katusha-sports.com.

2) Choose products you wish to return, indicate quantities and refund/exchange options from the drop down menu. Print Address Label and Return Packing Slip.

3) Our warehouse will generate your free shipping carrier label and email it to you within 24-48 hours.

If you choose to return products via a different shipping carrier at your own expense, KATUSHA Sports will not be able to reimburse the cost of shipping.

4) Your exchange or refund will be processed within 7 days from the receipt of returned products by KATUSHA Sports

 

OTHER RETURNS

If you are returning products from a country which does not qualify for our free returns policy, you will have to cover the total cost of returning the products to KATUSHA (including customs fees). Please click more details below and follow our returns guidelines.

 

Please keep in mind that KATUSHA Sports SA will not be held responsible for packages that are detained at Customs and any fees resulting from returned products. Incomplete returns will be refused and returned to the Shipper.

 

1) To start your returns process log in to your KATUSHA Account or, if you have used our Guest Checkout, submit your return Here . Orders within 90 days from date of purchase will have a return option active.

Please keep in mind that we will only accept products in NEW and UNUSED condition, in original packaging. For all warranty enquiries email contact@katusha-sports.com.

2) Choose products you wish to return, indicate quantities and refund/exchange options from the drop down menu. Print Address Label and Return Packing Slip.

3) Contact your chosen shipping carrier to ensure you have all the necessary documents for the parcel to clear customs.

4) Prepare your parcel, make sure the product is properly packed and protected, and correctly attach all labels

5) Using your chosen shipping service dispatch the parcel to KATUSHA Sports.

6) Your exchange or refund will be processed within 7 days of the receipt of your goods

 

If you were charged import duties to receive KATUSHA products in your country and you are returning your products for a refund, you may contact your local customs authorities to have those duties reimbursed.

 

Products purchased via KATUSHA Sports Retailer

Please contact the retailer you originally purchased your KATUSHA products from and return your products within 90 days of purchase. The retailer will then forward returned items to KATUSHA Sports to complete your return. Make sure you include proof of purchase when returning your products.

 

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