We make no compromise. Neither should you. If you are not completely satisfied with your purchase, our return and refund policy is simple. You will be refunded or exchanged against an identical item, if you return it within 30 days from the date of purchase.
Depending on how you purchased your KATUSHA products, please choose the appropriate returns procedure from the options below.
Products Purchased via www.KATUSHA-Sports.com
If you purchased your KATUSHA products from our website, you can return them within 30 days from the date of purchase. Our returns procedure depends on the country you wish to return your order from:
If you are returning your products to us from a country belonging to Zone 1 or Zone 2, you qualify to use our FREE RETURNS policy. Click Here for the list of countries where free returns are available and if you find your country on the list, please click more details below for step-by-step instructions.
1) Log in to your KATUSHA Account or fill in the form at the bottom of this page if you have used our Guest Checkout. Orders within 30 days from date of purchase will have a return option active.
2) Choose products you wish to return, indicate quantities and refund/exchange options from the drop down menu. Print Address Label and Return Packing Slip.
3) Use TNT Free Returns document supplied with your order to arrange collection at a time convenient for you.
Please keep in mind that for certain areas our shipping partner will require KATUSHA to start the returns procedure. If this situation occurs, just email us at firstname.lastname@example.org and we will happily organise your free return.
4) Your exchange or refund will be processed within 7 days from the receipt of returned products by KATUSHA Sports
REST OF THE WORLD
If you are returning products from a country belonging to Zone 3, you will have to cover the shipping cost of the returned products to KATUSHA and any additional fees that may arise. Click Here for the list of countries within Zone 3 and if you find your country on the list, please click more details below for our returns guidelines.
The process below is a guideline and it should be treated as such. It does not guarantee fee free and tax free customs clearance. Please get in touch with your chosen shipping carrier to make sure you provide all the necessary documents for your parcel to be delivered to KATUSHA without any additional charges.
1) Log in to your KATUSHA Account or fill in the form at the bottom of this page if you have used Guest Checkout. Orders within 30 days from date of purchase will have a return option active.
2) Choose products you wish to return, indicate quantities and refund/exchange options from the drop down menu. Print Address Label, Return Packing Slip and a copy of your Commercial Invoice.
Attach "Returned Goods" address label to the outside of the package to help ease the parcel through the customs.
Place the Return Packing Slip inside of the package
Your chosen shipping carrier will require a copy(s) of the original commercial invoice and/or customs declaration.
Make sure to find out requirements for the package to clear the customs from your chosen shipping carrier. Returned products should not be subject to duties and under no circumstances KATUSHA shall be liable to pay any customs fees or taxes arising from product returns.
Print the required number of copies and attach them to the outside of the package in a clear "documents enclosed" envelope.
3) Prepare your parcel and make sure the product is properly packed and protected.
4) Using your chosen shipping service dispatch the parcel to KATUSHA Sports.
5) Your exchange or refund will be processed within 7 days of the receipt of your goods
If you were charged import duties to receive KATUSHA products in your country and you return your products for a refund, you may contact your local customs authorities to have those duties reimbursed.
Products purchased via KATUSHA Sports Retailer
Please contact the retailer you originally purchased your KATUSHA products from and return your products within 30 days of purchase. The retailer will then forward returned items to KATUSHA Sports to complete your return. Make sure you include proof of purchase when returning your products.