KATUSHA products purchased from www.KATUSHA-Sports.com or an authorized retail partner are fully warranted to the original owner against defects in materials and workmanship for a period of two years from the date of purchase.
If you discover any manufacturing faults in your KATUSHA product which you purchased from www.KATUSHA-Sports.com, please notify us by filling in and sending this simple email template to start the warranty process, and await instructions on how to proceed with your claim.
In order for us to efficiently deal with your claim please include in your email:
- First Name:
- Last Name:
- Order Number:
- Product(s) Description:
- Reason for Return:
If you purchased your KATUSHA product from an authorised retail partner, your contract is with them and you will have to get in touch with the retailer to start the warranty procedure.
After inspection, KATUSHA, at its own discretion, will exchange or refund the faulty product. This warranty applies solely to the original owner of the product and is not transferable. This warranty does not include product failures resulting from normal wear and tear, accidents, improper care or misuse. Any modification of KATUSHA products will automatically void the warranty.