Privacy policy

 KATUSHA PRIVACY POLICY AND COOKIE POLICY

This privacy policy describes the personal data collected or generated (processed) when you use KATUSHA’s websites (“Sites”). It also explains how your personal data is used, shared and protected, what choices you have relating to your personal data and how you can contact us.

 

  1. WHO is Responsible for the Processing of Your Personal Data?

The KATUSHA entity responsible for the processing of your personal data is KATUSHA SPORTS SA. KATUSHA SPORTS SA entity are referred to as “KATUSHA”, “our”, “we” or “us” in this privacy policy.

 

  1. WHAT Personal Data Do We Collect and WHEN?

We ask you for certain personal data to provide you with the products or services you request. For example, when you make purchases, contact our consumer services, request to receive communications, create an account, participate in our events or contests, or use our.

This personal data includes your:

    • contact details including name, email, telephone number and shipping, billing address;
    • login and account information, including screen name, password and unique user ID;
    • personal details including gender, hometown, date of birth and purchase history;
    • payment or credit card information;
    • images, photos and videos;
    • data on physical characteristics, including weight, height, and body measurements (such as estimated stride and shoe/foot measurements or apparel size);
    • personal preferences including your wish list as well as marketing and cookie preferences.

We collect additional personal data from you to enable particular features within our

 

  1. WHY and HOW Do We Use Your Personal Data?

We use your personal data in the following ways:

To Provide the Features of the Sites and Services You Request

When you use our Sites, we will use your personal data to provide the requested product or service.  For example, if you make a purchase on KATUSHA-SPORTS.com or participate in an event or promotion, we will use the contact information you give us to communicate with you about the purchase, event or promotion. If you contact our consumer services, we will use information about you, such as delivery or payment information, or the product you have purchased to help you resolve a problem or question.

To Communicate Information about our Products, Services, Events and for Other Promotional Purposes

When you consent, we will send you marketing communications and news concerning KATUSHA’s products, services, events and other promotions. You can opt-out at any time after you have given your consent.

If you are an existing customer of KATUSHA (for example, if you have placed an order with us), we may use the contact details you provided to send you marketing communications about similar KATUSHA products or services where permitted by applicable law (unless you have opted-out). In other cases, we ask for your consent to send you marketing information. We may use the information that you provide to us as well as information from other KATUSHA products or services - such as your use of KATUSHA’s Sites. your visits to or purchases made in KATUSHA stores, your participation in KATUSHA events and contests - to personalize communications on products and services that may be interesting for you.

To Operate, Improve and Maintain our Business, Products and Services

We use the personal data you provide to us to operate our business.  For example, when you make a purchase, we use that information for accounting, audits and other internal functions.  We may use personal data about how you use our products and services to enhance your user experience and to help us diagnose technical and service problems and administer our Sites.

To Protect Our or Others' Rights, Property or Safety

We may also use your personal data about how you use our Sites to prevent or detect fraud, abuse, illegal use, violations of our Terms of Use, and to comply with court orders, governmental requests or applicable law.

For General Research and Analysis Purposes

We use data about how our visitors use our Sites and services to understand customer behavior or preferences.  For example, we may use information about how visitors to KATUSHA-SPORTS.com search for and find products to better understand the best ways to organize and present product offerings in our storefront.  

Other Purposes

We may also use your personal data in other ways and will provide specific notice at the time of collection and obtain your consent where necessary.

Legal Grounds

To process your personal data, we rely on certain legal grounds, depending on how you interact with our Sites.

    • When you purchase KATUSHA products from our Sites, we need your personal data to fulfill our contract with you. For example, we need your payment and contact details to deliver your order.
    • We also rely on other legal grounds, such as our legitimate interests as a business, to comply with a legal obligation, or to protect your vital interests.

  1. SHARING of Your Personal Data

KATUSHA’s Sharing

KATUSHA shares your personal data with:

      • KATUSHA entities for the purposes and under the conditions outlined above. 
      • Third party service providers processing personal data on KATUSHA’s behalf, for example to process credit cards and payments, shipping and deliveries, host, manage and service our data, distribute emails, research and analysis, manage brand and product promotions as well as administering certain services and features.  When using third party service providers we enter into agreements that require them to implement appropriate technical and organizational measures to protect your personal data. 
      • Other third parties to the extent necessary to: (i) comply with a government request, a court order or applicable law; (ii) prevent illegal uses of our Sites or violations of our Sites’’ Terms of Use and our policies; (iii) defend ourselves against third party claims; and (iv) assist in fraud prevention or investigation (e.g., counterfeiting). 
      • to any other third party where you have provided your consent.

We may also transfer personal data we have about you in the event we sell or transfer all or a portion of our business or assets (including in the event of a reorganization, spin-off, dissolution or liquidation).

International Transfers of your Personal Data

The personal data we collect (or process) in the context of our Sites will be stored in Europe and/or Switzerland. Some of the data recipients with whom KATUSHA shares your personal data may be located in countries other than the country in which your personal data originally was collected. The laws in those countries may not provide the same level of data protection compared to the country in which you initially provided your data. Nevertheless, when we transfer your personal data to recipients in other countries, including the USA, we will protect that personal data as described in this privacy policy and in compliance with applicable law.

Retention of your Personal Data 

Your personal information will be retained for as long as is necessary to carry out the purposes set out in this privacy policy (unless a longer retention period is required by applicable law). In general, this means that we will keep your personal data for as long as you keep your KATUSHA account. For personal data related to product purchases, we retain this longer to comply with legal obligations (such as tax and sales laws and for warranty purposes).

 

  1. YOUR RIGHTS Relating to Your Personal Data

You have the right to request: (i) access to your personal data; (ii) an electronic copy of your personal data (portability); (iii) correction of your personal data if it is incomplete or inaccurate; or (iv) deletion or restriction of your personal data in certain circumstances provided by applicable law. These rights are not absolute. Where we have obtained your consent for the processing of your personal data, you have the right to withdraw your consent at any time.

If you like would to request a copy of your personal data or exercise any of your other rights, please contact us using the contact details in the “Question and Feedback” section below.

Opting Out of Direct Marketing

If you have a KATUSHA account, you can opt-out of receiving KATUSHA’s marketing communications by modifying your preferences HERE. You can also opt-out by modifying your email or SMS subscriptions by clicking on the unsubscribe link or following the opt-out instructions included in the message.

 

  1. COOKIES

KATUSHA collects information, which may include personal data, from your browser when you use our Sites. We use a variety of methods, such as cookies and pixel tags to collect this information, which may include your (i) IP-address; (ii) unique cookie identifier, cookie information and information on whether your device has software to access certain features; (iii) unique device identifier and device type; (iv) domain, browser type and language, (v) operating system and system settings; (vi) country and time zone; (vii) previously visited websites; (viii) information about your interaction with our Sites such as click behavior, purchases and indicated preferences; and (ix) access times and referring URLs.

Third parties may also collect information via Sites through cookies, third party plug-ins and widgets. These third parties collect data directly from your web browser and the processing of this data is subject to their own privacy policies.

We use cookies and pixel tags to track our customers’ usage of the Sites and to understand our customers’ preferences (such as country and language choices). This enables us to provide services to our customers and improve their online experience. We also use cookies and pixel tags to obtain aggregate data about site traffic and site interaction, to identify trends and obtain statistics so that we can improve our Sites. There are generally three categories of cookies used on our Sites:

    • Functional: These cookies are required for basic site functionality and are therefore always enabled. These include cookies that allow you to be remembered as you explore our Sites within a single session or, if you request, from session to session. They help make the shopping cart and checkout process possible as well as assist in security issues and conforming to regulations.
    • Performance: These cookies allow us to improve our Sites’ functionality by tracking usage. In some cases, these cookies improve the speed with which we can process your request and allow us to remember site preferences you have selected. Refusing these cookies may result in poorly-tailored recommendations and slow site performance.
    • Social media and Advertising: Social media cookies offer the possibility to connect you to your social networks and share content from our Sites through social media.  Advertising cookies (of third parties) collect information to help better tailor advertising to your interests, both within and beyond our Sites. In some cases, these cookies involve the processing of your personal data. Refusing these cookies may result in seeing advertising that is not as relevant to you or you not being able to link effectively with Facebook, Twitter, or other social networks and/or not allowing you to share content on social media.

  1. USING KATUSHA Sites with Third-Party Products and Services

Our Sites allow you to interact with a wide variety of other digital products and services.  For example, our Sites can integrate with third-party devices for activity tracking, social networks, music streaming services and other digital services. 

If you choose to connect your KATUSHA account with a third-party device or account, your privacy rights on third-party platforms will be governed by their respective policies.  For example, if you choose to share your KATUSHA activity on third-party social media platforms, the policies of those platforms govern the data that resides there. 

Our Sites may provide links to other (third-party) websites and apps for your convenience or information. Linked sites and apps have their own privacy notices or policies, which we strongly encourage you to review. To the extent any linked websites or apps are not owned or controlled by us, we are not responsible for their content, any use of the websites or apps, or the privacy practices of the websites or apps.

 

  1. UPDATING

We check these data protection policies regularly and we will update these as necessary. Where there are significant changes made to these data protection policies, we will inform you (for example on our website or in our app).

 

  1. Data protection officers

If you have questions about data protection at KLUB, please contact us by sending a letter to DATA PROTECTION, KATUSHA SPORTS SA, Avenue de France 23 1211 Geneva, Switzerland or an email to data.protection@katusha-sports.com.